Privacy Policy

Last updated: November 7, 2026

At Voyager Recovery Center, your trust is the foundation of everything we do. This Privacy Policy explains what information we collect, how we use it, and the choices you have. We are committed to protecting your privacy and to handling your personal information with the care and confidentiality this work demands.

This policy applies to our website, our live chat and SMS text messaging services, and any other way you reach out to us. By using our services, you consent to the practices described here.

Information We Collect

We collect information you provide directly to us and information collected automatically as you use our services.

• Information you provide. When you contact us through our live chat, SMS text messaging, phone, or web forms, we collect the name, phone number, email address, insurance provider details, and any details you choose to share about your situation or recovery journey.
• Usage information. We collect device identifiers, browser type, pages visited, referring URLs, and approximate location data that help us understand how the site is used and improve our services.
• Communications. When you message us by chat or text, we keep a record of those conversations to provide support, maintain continuity of care, and respond to your requests.

How We Use Your Information

We use the information we collect to:

• Respond to your outreach and provide recovery support and admissions guidance.
• Send you messages related to your inquiry or ongoing support, including by SMS text and live chat.
• Understand how visitors use our site so we can improve it.
• Comply with our legal obligations and protect the rights, safety, and security of our community.

SMS and Chat Messaging Consent

By providing your phone number and contacting us, you expressly consent to receive SMS text messages and chat communications from Voyager Recovery Center related to your inquiry, recovery support, and follow-up. You understand that message and data rates may apply according to your mobile carrier plan.

Opting out. You may stop SMS messages at any time by replying "STOP", "END", or "UNSUBSCRIBE" to any message. You may receive a confirmation that you will no longer receive SMS communications from us. Standard message and data rates may apply while you remain subscribed. After opting out, you may still receive non-marketing transactional messages where required by law.

Help. Reply "HELP" to any message for assistance with your subscription. For any other questions or to withdraw consent by phone or email, contact us using the details below.

How We Share Your Information

We do not sell your personal information. We do not share mobile information with third parties for marketing or promotional purposes. We may share information with our confidential service providers and business partners who help us operate our services — including the customer engagement platform that powers our live chat and SMS — under strict agreements requiring them to protect your information and use it only for our purposes. We may also disclose information when required by law or to protect the rights, property, or safety of our community, staff, or others.

Data Retention

We keep your information only as long as we need it to provide support, respond to your requests, and comply with legal obligations. When it is no longer needed, we delete it or de-identify it.

Your Privacy Rights

Depending on where you live, you may have the right to access, update, or delete the personal information we hold about you, and to opt out of certain uses of that information. To exercise any of these rights, contact us using the details below.

Security

We use reasonable technical and organizational measures to protect your information. No method of transmission over the internet or electronic storage is fully secure, but we work to protect your information with the same care we bring to every other part of this work.

Children's Privacy

Our services are intended for adults. We do not knowingly collect information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, reach us through the live chat on this site, by SMS, or by phone at (949) 991-6279. A real person is ready to help.